I am a sixty-eight year old retired educational administrator who has had bilateral knee
(2012), right anterior hip (2015) and left posterior (2019) surgeries. All procedures were successful, but the follow-up physical therapy experiences were horrible. With one exception … this last one in 2019.
Following my last procedure my colleague, Andrew Setzer, asked where I was going for physical therapy and I told him I wasn’t. My prior experiences were handled by therapists who truly preferred to work with injured athletes and/or to engage in Cross Fit or to hang out and talk to each other. I thought my individual efforts were enough.
Well, Andy talked me into making an appointment at Total Medical Sports and Rehabilitation Therapy. Here was my experience.
First, I met Mary, the office administrator who explained how the practice operates. She was extremely professional while at the same time, made me feel welcome. I could tell this was an enlightened approach and that they worked as a team.
Next, I met Jen and Rebecca, receptionist and schedulers. The same friendly and professional demeanor was extended, as well.
Then I met Allison, the nurse, clinical, cautious but friendly. We discussed what was offered, that a data-driven model was used, and what I seemed to need.
And then I was introduced to a highly intelligent young physical therapist, Corey. I could tell he was familiar with my extensive surgical history and I was immediately started on different exercises, while being closely observed.
Next I also received a massage and I wish to mention a young man named Joe, whose skills are far beyond the norm and from whom I have received enormous relief.
In short, since August 2019, participating 3 times a week, I am now able to walk in a balanced way, have changed my lifestyle to include walking and eating less which has resulted in a weight loss of forty pounds. I have experienced unbelievable improvement!
I have some suggestions for you:
- The name of this very enlightened practice is not memorable and nor does it reflect its enlightened way of practice. I suggest you work with a branding professional to give it a better name. Advertise in local papers, The Riverhead News Review, Riverhead Local, take an ad on WRIV AM. Locals pay close attention to these media outlets but few I spoke with ever heard of Total Medical! (I do brag when I am asked what I have done!)
- Have a tuition refund program for some of your very excellent employees. When I am being massaged by a young professional like Joe and I know he needs to complete his education, it concerns me that he may be forced to work in an unrelated field, perhaps interfering with his time to massage YOUR patients. Think about it, please.
- A physical therapist like Corey exhibits leadership demeanor and therefore professional development ability. He uses professional language, changes up exercises as you progress, using his excellent social skills to find out how you did since last visit. If he were a staff member of mine, I would create leadership/supervisory opportunities as his skill set is above the norm.
I spent more than thirty years as NYS certified educational administrator and am trained to recognize excellence in employees at the workplace. I would not be able to mobilize as well as I do now, nor would I ever feel hopeful about my future physical ability without this exceptional group.
So I thought you should know from a patient’s perspective, how it feels to be a member of the Total Medical Sports and Rehabilitation Therapy Family. I haven’t missed an appointment, am invited to come by e-mail and receive friendly phone messages if I am running a bit late or if I have confused my time/day.
I had lunch with my colleague, Andrew, last week and told him I am forever grateful for encouraging me to try Total Medical Sports and Rehabilitation Therapy. You have all made an unbelievable difference in the quality of my life. Great job!!
C: Mary, Office Manager